How do I register?
To register, simply click on the "register" button located in the bottom left corner of the parent app's home page. You'll need to provide your email address, which must match the one you've registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you'll be prompted to set up your password.

My email will not work when registering?
If your email address doesn't match the one registered with the School, please contact mpsoffice@moulsford.com to update your details on the School’s system.

When registering my email, I didn’t receive a 6-digit code?
If you didn't receive a code, it's likely that your mobile number doesn't match the records held by the School. Please contact mpsoffice@moulsford.com to update your details.

Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.

What if I would like an additional stop?
Our service can be flexible and additional stops can be added if there's enough demand and if they fit within the current routes. Feel free to contact us at moulsford@studentsafe.com for assistance.

What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren't available, we understand exceptional circumstances may arise. Please email us at moulsford@studentsafe.com for assistance.

How do I change my schedule from an Early to a Late?
Closer to the start of term you will be invited to update your bookings to reflect your child's club schedule. Full instructions will be included.

How will billing work?

Parents will pay at time of booking via the StudentSafe parent app.

If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child, no other student can take that seat.

If I cancel my booking after half a term, will I get a refund?
No, billing is for the whole term to facilitate route planning and capacity prediction.

If I start my booking after half a term, will I be charged less?
No, billing is for the whole term. This allows us to plan the routes, stops and bus capacity.

How do I cancel / give notice for the bus service?
All bookings are termly and must be made in advance. If you wish to cancel partway through the term, you will still be charged for the remainder of that term.

What if I need to amend my travel arrangements before the start of term?
Please email us at moulsford@studentsafe.com, and we'll assist you.

What if I need to amend my travel arrangements after the start of term?
Closer to the start of term, you'll be asked to update your booking to reflect your child's schedule for the upcoming term.

What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn't arrived, contact the StudentSafe control centre at 01491 529245.

What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you'll need to arrange their journey to School and please notify us at moulsford@studentsafe.com